Question 1

What is a digital horse passport?

Accepted Answer

It's a digital version of your horse's official passport. Registration details, ownership history and required documentation all in one place. You can export it for travel or share it directly with a vet.

Question 2

How do vet verifications work?

Accepted Answer

Vets on HerdID can review and confirm health records, vaccination entries and treatment notes. Confirmed records get a badge so everyone knows the information has been reviewed. Vets also control which of their notes can be used to train the AI.

Question 3

Is AI diagnosing my horse?

Accepted Answer

No. The AI helps with things like vaccination reminders, summarising history and spotting patterns in your horse's records. It doesn't diagnose. All AI insights are based on vet-approved data, and your vet always makes the call.

Question 4

Can I export my data?

Accepted Answer

Yes. You can export your horse's records, passport information and health timeline. Owner Pro and Stable plans include advanced export options in multiple file formats.

Question 5

What languages are supported?

Accepted Answer

English is the primary language right now. Afrikaans support is in progress, and we're working toward broader multilingual support as HerdID grows.

Question 6

How do stables manage permissions?

Accepted Answer

Stable plans come with role-based access control. Managers set permission levels for each staff member: grooms can view and log basic entries, while only vets can verify medical records. Every change is tracked in the audit trail.

Frequently asked questions